Creating A Cleaner & Healthier Environment | Carlos Garcia | Total Clean Services

One of the most significant leadership and life lessons that have profoundly impacted Carlos Garcia’s life and career is embracing change and taking calculated risks. The Group Managing Director of Total Clean, Carlos, understands that change is inevitable and necessary for growth. Carlos has been able to drive positive transformations within Total Clean by being open to new ideas, innovations, and opportunities. He encourages his team to think creatively, challenge the status quo, and continuously seek improvement. Carlos believes that calculated risks, supported by thorough analysis and a willingness to learn from failures, can lead to breakthroughs and exceptional achievements.

Carlos’s journey during the Covid pandemic became a profound personal and professional growth source. Faced with client closures and remote working like many others, the steadfast leader embraced the need to diversify his core business. This strategic decision safeguarded his business from potential collapse and propelled his leadership to unprecedented levels. Carlos demonstrated his dynamic approach by venturing into new cleaning sectors, ultimately attaining remarkable personal and professional accomplishments.

It is pertinent to mention Carlos has made a significant impact on the organisation through his industry experience, empathy, and compassion. His extensive experience in the cleaning industry has provided him with deep insights into the market dynamics, client expectations, and operational challenges. This knowledge has enabled him to make informed decisions, identify growth opportunities, and stay ahead of the competition. His expertise has been instrumental in positioning Total Clean as a leader in the industry. Total Clean is driven by its mission to provide exceptional cleaning services while prioritising sustainability and client satisfaction. The company strives to create a cleaner and healthier environment through eco-friendly practices.

Guiding & Mentoring

Carlos understands the importance of empathy in leadership. By prioritising the well-being and needs of employees, he has fostered a positive work culture where team members feel valued and motivated. Carlos actively listens to their concerns, encourages open communication, and ensures everyone has the support they need to succeed. This empathetic approach has resulted in a dedicated and engaged workforce, enhancing productivity and customer satisfaction.

In the present volatile market, Carlos understands the importance of guiding his employees with the best training, motivation, and job security. The pioneering leader invests in comprehensive training programs to ensure that employees have the skills and knowledge required to excel in their roles and can implement these new learnings. Continuous learning opportunities are provided to update them on industry trends, technological advancements, and best practices. By empowering employees through training, Carlos ensures they can adapt to changing market demands and deliver exceptional service.

Carlos believes that motivated employees are critical to organisational success. He encourages a positive work environment that fosters collaboration, recognises achievements, and encourages personal and professional growth. He emphasises the importance of open communication, providing feedback, and creating a supportive culture where employees feel valued and motivated to give their best. Collaboration results in dynamic communication.

Becoming An Industry Leader

The cleaning industry is undergoing significant changes, and Carlos recognises the need to navigate these transformations effectively. Some fundamental changes happening in the industry include:

Technological Advancements: Automation, artificial intelligence (AI), and data analytics are revolutionising the cleaning industry. Carlos understands the importance of embracing these technological advancements to enhance efficiency, optimise processes, and deliver superior results to clients. Total Clean invests in cutting-edge technologies to streamline operations, increase quality of service, and provide innovative solutions that meet evolving client expectations.

Sustainability: Environmental consciousness drives the demand for sustainable cleaning practices and products. Carlos and Total Clean are committed to incorporating environmentally friendly solutions into their operations. By adopting eco-friendly cleaning techniques, using biodegradable products, and minimising waste generation, Total Clean aims to contribute to a cleaner and healthier environment while meeting the sustainability preferences of clients. “To improve the sustainability of our fleet even further, we have installed state-of-the-art commercial fast chargers at our operations office in North London, which are powered by our recent significant investment in a solar PV panel system that covers our entire roof area,” explains Carlos. “This allows us to be independent of the National Grid for our fleet and office electrical running costs in line with our Net Zero and CSR goals, which are high on our business improvement agenda. We are incredibly proud of our fleet, and in recent years, we’ve invested heavily again in upgrading it to be the best available. We have always been at the forefront of innovation and change by adapting to new sustainable energy solutions starting with LPG, then moving to hybrid, and now electric, and we are already looking into future technologies such as hydrogen vehicle fleets.”

Carlos and his team closely monitor industry trends to navigate these changes, engage in continuous learning, and proactively adapt their strategies and processes to align with emerging demands from energy to chemicals. This proactive approach ensures that Total Clean remains at the forefront of industry developments. For the days to come, Total Clean aims to expand its market presence by targeting new regions and sectors through franchising and acquisitions. Carlos is actively exploring growth opportunities, building strategic partnerships that give back to the local community, for example, the St Helena Hospice collaboration where 100% of all profits generated via our Colchester office are put back into the community , and leveraging Total Clean’s reputation to secure new clients and contracts. Carlos is committed to continuously improving service quality and exceeding client expectations. He fosters a culture of continuous improvement within Total Clean, implementing feedback mechanisms and investing in employee training and development to deliver exceptional results. Environmental sustainability is a core focus of Total Clean. Carlos intends to strengthen its commitment to sustainable practices by adopting further green cleaning techniques, reducing its carbon footprint, and promoting eco-friendly products. By aligning with clients’ sustainability goals, Total Clean aims to differentiate itself in the market further and attract environmentally conscious customers. Carlos envisions Total Clean as an industry leader in innovation and technology adoption. The company will continue to invest in research and development, forge partnerships with technology providers, and leverage emerging technologies to deliver superior cleaning solutions. By embracing innovation, Total Clean aims to drive operational efficiency, enhance service quality, and remain ahead of the competition. Contact details: 0808 123 0003 [email protected] www.totalclean.co.uk